Water damage restoration is a time-consuming project. A reputable restoration company should provide a free estimate detailing how much work is required and a timeline for completion.
Homeowners should also consider the company’s availability, scheduling, customer service, certification and whether it offers insurance claim management. These factors will help homeowners choose the right water damage restoration in Phoenix company for their needs.
1. Availability
When choosing a water damage restoration company, it is important to look for 24/7 availability and quick response time. The longer water sits in a home, the more it damages the property and can lead to mold growth.
The best water damage restoration companies will also be able to provide same-day assessments for their customers. This is especially helpful for homeowners who want to get their home back to normal as quickly as possible.
It is also a good idea to choose a company that has references from previous clients or online reviews. This will help you determine if the company is the right one for your needs. A reputable company should not have an issue providing you with references. They should be happy to share their experiences and expertise with you so that you can make the best decision for your home.
2. Experience
A water damage restoration company should have years of experience that their technicians can utilize to help homeowners. This means that the contractors should know how to quickly assess a problem and determine the right course of action. They should also have top-quality tools and techniques for water extraction and remediation.
Homeowners should also look for a water damage restoration service that offers quality customer service. This includes a courteous, helpful representative that is available 24 hours a day. They should also look for a service that will communicate with their insurance company and offer additional services, like document restoration and fire restoration.
Finally, a homeowner should make sure that the company is licensed. This can be determined by calling their state’s licensing division or searching online for their professional license number.
3. Insurance
There is a time and a place to stand in water, but it is generally not at home after a pipe bursts or severe weather causes flooding. When you have standing water in your house, you need the help of a professional restoration company to address it and prevent further damage.
Make sure that your chosen restoration company has the proper insurance coverage to protect you and their employees. This means that they should have general liability, workers’ compensation, and property insurance. It is also helpful to know if they have a flood policy to cover any equipment that may be damaged during the restoration process.
Also, be sure to ask the company if they are a preferred contractor with any insurance carriers. If they are, it may be in their best interest to prioritize certain repairs to appease the insurance company, which could lead to you getting short-changed on other important repairs.
4. Certification
Water damage can occur from a variety of sources, including severe weather, burst pipes, and sprinkler system mishaps. Regardless of the cause, homeowners need to act fast to minimize the effects of the disaster.
Choosing the right company will help you make sure your home is restored as quickly and thoroughly as possible. Look for a water damage restoration company that offers free estimates, has experience, and is certified to perform the necessary services.
A quality water damage restoration company should provide a detailed plan of action for your property. This will include steps such as debris removal, water extraction, drying and dehumidification, sanitization, and if necessary, selective demolition and reconstruction. A reputable company will also be able to answer any questions you may have about their services and process.
5. Customer Reviews
The best way to tell if a water damage restoration company is the right one for your needs is to read customer reviews. A high rating indicates that the company has performed quality work in the past.
Look for a company that prioritizes client communication throughout the process. They should clearly explain how the process works and what they will do to restore your home. They should also be willing to provide you with a free inspection of your home and pricing details.
Choose a company with extensive training and a roster of satisfied clients. You should also consider whether they have insurance coverage, as this will protect you and the company in case something goes wrong during the work. They should also adhere to Occupational Safety and Health Administration (OSHA) standards.